Ch 2 - What is Streamlined Process Improvement?
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H. James Harrington (Author of Business Process Improvement)
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Making the Case for Change: Using Effective Business Cases to Minimize
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness: Harrington, H. James: 9780070267688: Amazon.com: Books
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The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process
